Payment Policies

  • No COD'S
  • Customers are responsible for shipping all charges
  • USPS Money Orders are welcomed but customers can expect a slight delay in shipping
  • Checks are accepted, but can take up to 14 days to process
  • Any tubing, table legs or other "non-compatibles" (as deemed so bu UPS) will be sur-charged per package by UPS
  • Each parcel is subject to a $2.00 handling charge for boxes and a $3.50 per bundle of tubing and other "non-compatibles"

Return Policies

  • A 10% restocking fee will be deducted for any returned merchandise
  • ALL TUBING IS FINAL SALE and therefore non-refundable
  • Special orders are non-refundable
  • Tarpaulins that have been opened are non-refundable
  • Used components are non-refundable
  • Merchandise being returned must be received into our warehouse within 30 days of original shipping date
  • All returns must first obtain a "return merchandise authorization number". Any merchandise arriving at our warehouse without the RMA number clearly marked on all parcels will be refused


  • Damage claims or shortages must be brought to our attention within FIVE days of receipt of merchandise
  • Customers that do return merchandise are responsible for any shipping charges to or from our warehouse
  • Any prepaid order that is refused will receive a refund, less a 10% restocking fee and any shipping charges incurred
  • Canopies should only be erected on a completely level surface
  • We do not advise canopies be left unattended, nor do we guarantee, in any way, it's use